Frequently Asked Questions
Everything you need to know about your Geckopia shopping experience.
What shipping methods do you offer?
We offer standard and expedited shipping options across the globe. Standard shipping typically takes 5-10 business days, while expedited shipping arrives within 2-4 business days depending on your location.
What is your return policy?
We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return the item in its original packaging for a full refund or exchange.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.
Which payment methods do you accept?
Geckopia accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and convenient checkout experience.
Are your products covered by a warranty?
Yes, all our products come with a one-year limited warranty against manufacturing defects. If you encounter any issues, please contact our support team with your order number.
Can I change or cancel my order after it's been placed?
Orders can be modified or cancelled within 12 hours of placement. After this window, the order may have already entered the fulfillment process and cannot be altered.